Palace Flophouse Haircare

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Terms and Conditions

Welcome to Palace Flophouse Haircare! We are dedicated to providing premium, earth-conscious haircare products made with nourishing ingredients like aloe vera, hemp oil, and shea butter. By accessing or using our website, you agree to the following Terms and Conditions.

Please read them carefully to understand your rights and responsibilities while using our site or purchasing our products.

About Palace Flophouse Haircare

Our mission is to create products that promote healthy, vibrant hair while being mindful of the environment. Every purchase supports our commitment to sustainability, individuality, and self-care.

1.Use of the Website

1.1 .By accessing our site, you confirm that you are at least 18 years old or have parental permission.

1.2. You agree to use the site responsibly, respecting all copyright and intellectual property rights.

1.3. Do not use the website for illegal activities or in ways that disrupt its operation or integrity.

2. Product Information

2.1. We strive for accuracy in product descriptions, but slight variations in color, scent, or appearance may occur due to the natural ingredients used in our formulas.

2.2. All products are for external use only. Please perform a patch test before use to avoid allergic reactions.

3. Orders and Payments

3.1. All orders are subject to availability. We reserve the right to limit quantities or cancel orders at our discretion.

3.2. Prices are listed in USD and may change without notice. Any applicable taxes and shipping fees will be calculated at checkout.

3.3. Payments must be made at checkout using our secure payment system.

4. Shipping and Returns

4.1. We aim to ship orders promptly. Shipping fees and estimated delivery times are displayed during checkout.

4.2. We are not responsible for delays caused by carriers or customs.

4.3. If you are unsatisfied with your order, returns are accepted within 30 days of delivery, subject to our Return Policy [link].

5. Sustainability Commitment

5.1. Our packaging is designed to minimize waste, and our ingredients are thoughtfully sourced to prioritize environmental well-being.

5.2. Please recycle our packaging wherever possible.

6. Intellectual Property

6.1. All content on this website, including product names, descriptions, images, and branding, is the exclusive property of Palace Flophouse Haircare.

6.2. Unauthorized reproduction, distribution, or use of our content is prohibited.

7. Limitation of Liability

7.1. We are not responsible for damages resulting from improper use of our products or the website.

7.2. Our liability is limited to the cost of the purchased product(s).

8. Privacy Policy

Your privacy matters to us. Any personal information collected is used solely to process your orders and improve your shopping experience. Please see our full Privacy Policy [link] for more details.

9. Changes to Terms and Conditions

9.1. We may update these Terms and Conditions at any time. Changes will be effective upon posting to this page.

9.2. Continued use of the site indicates acceptance of any updates.

11. Governing Law

These terms are governed by the laws of Michigan, and any disputes will be resolved exclusively in the courts of Grand Rapids, Michigan.

• Email:

products@palaceflophousesalon.com

• Phone: 616-265-5897

• Address: 650 Wealthy St SE Grand Rapids, MI 49503

We’re here to help with any questions or concerns. Please reach out to us:

Thank you for supporting Palace Flophouse Haircare. Your trust in our brand means the world to us, and we’re honored to be part of your self-care journey.

styling products terms and conditions

Return Policy

Effective Date: 01/01/2025

At Palace Flophouse Haircare, we believe in the quality and care behind every product we create. Your satisfaction is important to us, and we’re here to ensure your experience is as seamless and positive as possible. If you’re not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

1.1. Returns are accepted within 30 days of delivery for products that are:

• Unopened and unused, in their original packaging.

• Opened but minimally used, if you experienced an adverse reaction or were unsatisfied with the product’s performance.

1.2. Gift cards and items marked as final sale are not eligible for returns.

2. How to Start a Return

2.1. To initiate a return, please contact our customer care team at products@palaceflophousesalon.com the following details:

• Your order number.

• The product(s) you wish to return.

• The reason for the return.

2.2. Once approved, we will provide a return shipping label and instructions for mailing the product back to us.

3. Refunds

3.1. Refunds are processed within 5–7 business days of receiving your returned item(s).

3.2. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

3.3. If the product was part of a promotional offer, the refund amount will reflect any discounts applied to your original purchase.

4. Exchanges

4.1. Need a replacement instead? We’re happy to offer exchanges for defective or damaged items.

4.2. Reach out to us at products@palaceflophousesalon.com within 7 days of delivery if your item arrived damaged or incorrect.

5. Responsibility for Return Shipping

5.1. If the return is due to our error (e.g., defective or incorrect item), we’ll cover the return shipping costs.

5.2. For other returns, the customer is responsible for return shipping costs.

6. Important Notes

6.1. All returned items must include proof of purchase, such as your order confirmation email.

6.2. We reserve the right to refuse returns that do not meet the criteria outlined above.

7. Our Commitment to You

We’re grateful for your trust in Palace Flophouse Haircare. If you have questions about this policy or need assistance, please don’t hesitate to reach out. We’re always here to help!